Automotive Service Manager

We are seeking a professional and experienced Service Manager to take a leadership role within the company. This position will focus primarily on the daily operations of our shop - overseeing workflow, supporting technicians, managing customer communication, preparing estimates, and ensuring a top-tier customer experience.

The ideal candidate is organized, customer-focused, and experienced in managing a busy service environment. This is a key leadership role in a top-notch, reputable organization with a strong local presence and longstanding customer base.

Responsibilities

• Manage daily shop operations and ensure an efficient, organized workflow
• Greet customers, gather vehicle information, and prepare repair estimates
• Communicate clearly with customers about recommended services and timelines
• Assign work to technicians and ensure jobs are completed on schedule
• Oversee quality control and ensure all repairs meet safety and service standards
• Order parts, track inventory, and maintain vendor relationships
• Handle customer issues, questions, and escalations professionally
• Maintain accurate repair orders, approvals, and service documentation
• Support, train, and lead technicians communicate with advisors
• Work with ownership to improve processes, shop performance, and customer experience

Skills & Qualifications

• Prior experience as a Service Writer, Service Advisor, Shop Foreman, or Service Manager
• Strong understanding of general automotive repair and service processes
• Excellent customer service and communication skills
• Ability to manage multiple repairs and prioritize workflow in a busy shop
• Leadership abilities — able to support and guide technicians effectively
• Strong organizational skills and attention to detail
• Experience with scheduling, estimating, and repair order software preferred

About the Opportunity

This position offers the opportunity to join a highly respected, top-tier automotive organization with multiple service divisions and a strong reputation for quality. As the Service Manager of our car care facility, you will play a central leadership role—helping guide daily operations, shape the customer experience, support our technicians, and uphold the standards that make our service department the destination for automotive service.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Vacation Pay

Work Location: In person

About Our Dealership

Lloyd Vaughn established Vaughn Motors in Bunkie in 1998 and has since grown to 9 locations serving the Central Louisiana area. Lloyd's goal for Vaughn Automotive is to become one of the best known and most respected Dealerships in Central Louisiana, with a long history of outstanding customer satisfaction and service. We have a strong and committed staff with many years of experience satisfying our customers' needs. We are looking for self-motivated individuals interested in advancement in a growing company.

We invite you to take a look at us and join our team