Call Center Represenative-Natchitoches, LA

We are searching for a Call Center Representatives to join our growing team at Vaughn Automotive. This department consists of answering calls for all our dealership locations from one central call center, assisting customers with sales/service appointment scheduling, and following up with customers after their purchase to make sure that we have fulfilled their requests.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering outstanding customer service. If you're a clear communicator with a positive attitude and a passion for helping others, we’d love to meet you!  

Key Responsibilities:

• Respond to a high volume of inbound customer calls with professionalism and care
• Assist callers by answering questions, resolving issues, and providing accurate information
• Maintain detailed and accurate records of customer interactions in our system
• Keep directory of location/telephone extensions for assignment personnel
• Deliver incoming calls to the correct personnel/extentions
• Update and maintain facility directory
• Follow company policies and procedures while delivering top-tier customer support
• Escalate complex cases to the appropriate department or supervisor when needed
• Meet performance targets for call quality, resolution time, and customer satisfaction

Requirements:

• High school diploma or GED
• Basic computer literacy and ability to navigate call center systems
• Effective multitasking, problem-solving, and organizational abilities
• Customer-focused mindset and positive attitude
• Reliable attendance and punctuality    

What We Offer:

• Competitive hourly pay
• Health, dental, and vision insurance options
• Paid time off and holidays
• Full and Part-time positions